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Request Management

In the service industry, customer feedback is one of the most important information. However, customer feedback usually comes in many formats and variations. We can use NLP to process customer feedback and generate insights from what the customers feel about your brand.

Business Challenges

As gathering consumer feedback is a verification that show you value their opinion and also is a good source of information that could assist you to create a stronger bond with them. However, brands often have no idea how consumers feel about their brand or product.

Solution

A sentiment analyzer to help you acknowledge on what people are actually talking about your brand and how they perceive it through popular web boards or social media platform.

Deliverables

  • A system to scrape the data, a model to detect when people are talking about your brand, and a sentiment classifier to analyse how people on the internet feel toward your brand.

Expected
Outcome

Improved brand image and fast customer feedback.

Have a question?

Drop us a line and we will get back to you