In the service industry, customer feedback is one of the most important information. However, customer feedback usually comes in many formats and variations. We can use NLP to process customer feedback and generate insights from what the customers feel about your brand.
As gathering consumer feedback is a verification that show you value their opinion and also is a good source of information that could assist you to create a stronger bond with them. However, brands often have no idea how consumers feel about their brand or product.
A sentiment analyzer to help you acknowledge on what people are actually talking about your brand and how they perceive it through popular web boards or social media platform.
Improved brand image and fast customer feedback.
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